Ensure that the latest Veritas device drivers are installed for the tape device For optimum performance, use Veritas device drivers for your specific tape drive. When you use new tapes, just inventory them and let them be used by the appropriate backup job. Support Knowledge Base This topic includes the following information: You can find a list of compatible types of storage in the Backup Exec hardware compatibility list: Verify that the operating system properly detects the device Repeat this process whenever Backup Exec loses the ability to manage external tape hardware.

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If the Backup Exec server runs on Windows Server or later, the Configure Storage wizard option Install tape device drivers is not available, and tapeinst.

After this, the jobs will need to be recreated, media cataloged, etc. Right-click the device, and then select Delete.

Get answers from your peers along with millions of IT pros who visit Spiceworks. Deleted Device from Device Pool 4.

Knowledge Base

Fredrick Jun 24, at Do one of the following: Once tap server comes up completely, use tapeinst to install the “Symantec tape drivers for all supported tape devices”, as mentioned above. Tried to delete the array and exxec from BE, uninstall and reinstall the drivers, restarted the services, and restarted the computer millions of times with no luck.

We have created a case for our Customer Care team to get you registered. Yeah, sorry about that. Veritas recommends selecting the options above only if backup exec tape drive is a Shared Storage Device.

After this, open Device Manager, as mentioned above. Unknown Medium changer means that the default Microsoft drivers are installed. Uninstall any third-party applications that control the tape device Backup exec tape Exec may not be able to communicate properly with tape devices if backup exec tape vendor’s backupp application is installed, even if the services for that application are disabled.

Veritas does not guarantee the accuracy regarding the completeness of the translation. I ran the tapeinst.


This discussion has been inactive for over a year. Turls Symantec Aug 31, at Using ServicesMgr and Tapeinst. If you run LiveUpdate tap, or if you have the backup exec tape Backup Exec Service Pack or Hotfix installed, your Backup Exec installation should have the latest tape device drivers.

If a removal storage service error appears, ignore it; it backup exec tape not occur after subsequent restarting of the server.

How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s).

Removing Unused and Hidden Drivers Note: Ensure that Microsoft default drivers are installed for a medium changer Robotic Library devices only Navigate to Device Manager bakup follows: Get the latest Backup Exec device drivers. Next, open Tapeinst Tapeinst. Ensure that the latest device drivers are installed for the HBA. Add link Text to display: For Backup Exec and earlier, select Enable to remove the check mark; when the check box is clear, the device is disabled.

Orphaned devices may be present in Device Manager after you replace hardware, or perform firmware and driver updates. Set default language Do you wish badkup save this as your future site? Where should this link bacup Backup exec tape discussion has been inactive for over a year. Seems like I’ve been using this as a fix since Seagate owned Backup exec tape Exec. Glad that you found your answer on Symantec Connect.